Technical Support Specialist

Dubai, United Arab Emirates

Full time

Hybrid

Job description

About EuroTech:

Founded in 2009 and thriving within the vibrant environments of the UAE and KSA, EuroTech specializes in delivering cutting-edge technology solutions that empower businesses to excel in the digital age. This mission is supported by our extensive experience in delivering projects that cater to a broad spectrum of requirements, from small-scale installations to large, multifaceted initiatives for governmental bodies.

What truly sets EuroTech apart is our determined commitment to quality and meticulous attention to detail. We pride ourselves on our ability to enhance productivity and performance for our clients through well-managed solutions and masterful project delivery. Our services are backed by a diverse team of experienced professionals who provide outstanding support and advice, ensuring our solutions not only meet but exceed our client's expectations.

EuroTech is proud to have established strong alliances and secured industry accreditations with leading IT giants, including Cisco, HP, Microsoft, Meraki, and Apple, among others. These strategic partnerships and our collaborative efforts with key players enable us to design, deploy, and support the most suitable and cost-effective technology solutions for our customers.

Job Description:

We are looking for an experienced and customer-focused Level 1–2 Technical Support Specialist to provide day-to-day technical support across user devices, networking, Microsoft platforms, servers, storage, and backup systems.

Key Responsibilities:

Provide Level 1 and Level 2 technical support to customers and end users
Respond to, manage, and resolve support tickets in accordance with agreed SLAs
Deliver high-quality remote and telephone-based customer support
Troubleshoot LAN, WAN, Internet, VPN, and general network connectivity issues
Diagnose IP addressing, subnetting, VLAN, DNS, and DHCP-related issues
Support and troubleshoot Windows Servers, switches, firewalls, storage, and backup solutions
Administer and troubleshoot Active Directory Domain Services, user accounts, permissions, and Group Policy
Support Microsoft 365 services and common user access issues
Troubleshoot Windows and macOS desktop operating systems and applications
Escalate complex technical issues to senior engineers or third-party vendors where required
Maintain accurate ticket notes and technical documentation
Assist with user onboarding, device configuration, and general IT administration

Key Requirements:

5+ years' experience in a similar IT support role
CCNA, MCP, MCSA, Azure certifications, or equivalent practical experience
Strong understanding of TCP/IP networking, subnetting, VLANs, DNS, and DHCP
Experience supporting Windows Server, Active Directory, Group Policy, and Microsoft 365
Experience troubleshooting switches, firewalls, storage, backup, and connectivity issues
Good working knowledge of both Windows and macOS client operating systems
Fluent in spoken and written English
Professional, well-spoken, and customer focused
Strong troubleshooting and problem-solving skills
Ability to manage multiple support tickets and work within agreed SLAs

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